Tidings support

Need help, found a problem, or have an idea? Email rreagan3@gmail.com and we'll get back to you.

It helps to include your iPhone model, your iOS version, and what you were doing when the problem happened.

Common questions

Where are my cards stored?

On your iPhone and in your own iCloud. If you get a new iPhone and sign in with the same Apple ID, your cards come with you when iCloud is on.

Why can't Tidings read cards on my iPhone?

Card reading uses Apple's on-device AI, which needs an iPhone that supports Apple Intelligence, running iOS 26 or later, with Apple Intelligence turned on. On other iPhones you can still photograph cards and type in the sender yourself. If Apple Intelligence is off, turn it on in Settings. If it was just turned on, the model may still be downloading; try again in a little while.

How do I cancel my subscription?

In the Settings app, tap your name, then Subscriptions, then Tidings.

How do I restore a purchase?

In Tidings, open Settings and tap Restore Purchases.